Case

Returnless

The Dutch player Returnless automates your returns process and makes it more efficient. Customers can manage their own returns via the online platform, by filling out a personalized form that takes every possible scenario into account and automatically triggers the appropriate next steps (accept or reject returns, have customers pay or return for free, contact customer service, issue a refund, apply discount codes, and so on). So the platform allows you to handle the majority of returns effortlessly. In addition, Returnless offers detailed analyses of all return data. Among other things, you discover which products and which customers form a risk. These insights will help you reduce your return rate.

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